support announcements

Everything's normal at GreenNet. We think it's best if we work from home and help everyone else who can do so too.
We have redirected our phones, but if you ring us, the call may go to voicemail – we'll ring you back 9.30-5.30 Monday-Friday.

We are sorry for the severe disruption to services including email and web hosting beginning 1150 on Friday and continuing intermittently for many until 2300 on Saturday. This was caused by a DRDoS attack on our servers. We are continuing to investigate and to improve our defences. If you are still seeing problems or unusual behaviour, please report it to support@gn.apc.org or 0330 355 4011.

There was also a short DDoS on Sunday 1 December. Apologies for the disruption.

We will be performing maintenance this evening at some point between 11pm and midnight (UK time). This should result in less than minute's disruption to hosted services, and up to five minutes' outage in sending and receiving email. Please do not adjust your settings. Apologies for any inconvenience.

Update: Maintenance completed before midnight. Email outage was slightly longer than expected owing to having a new full-disk encryption system.

Apologies to GreenNet users and site visitors for the downtime from 4pm today. An internal power problem affected several of our servers, particularly involving our email system and fileshare/cloud storage service.

All services should now be back to normal. If you're still seeing problems, please let us know, by email to support@gn.apc.org or phone 0330 355 4011. We're collectively looking at ways to learn from this incident to minimise future risks.

- the GreenNet collective.

We are planning work on a router this evening between about 7pm and 9pm UK time. While we're switching between routing equipment it is possible that some websites, some private servers and file stores may be inaccessible for up to ten minutes. We will of course try to keep disruption to a minimum. Apologies for any inconvenience.

Update, Sunday 21 October: the work is complete. Interruption to affected services was well under a minute.

if you have an account at linkedin.com, your password is probably on sale to criminals.  Might you have used the same password anywhere else?  Then you will want change your password wherever you have used it.  In August 2016 there was a pattern of GreenNet email accounts being compromised and used to send spam.  It turned out people had reused their familiar GreenNet mail account passwords when setting up accounts on LinkedIn.  In 2012 117 million LinkedIn passwords were leaked and now four years

The SSL certificate that identifies gn.apc.org was replaced on 29 May.  Unfortunately, some old software, notably Eudora, doesn't recognise the modern "root certificate". We recommend switching to an up-to-date email program, such as Mozilla Thunderbird, but if you're unable to do that then Eudora can be told to accept our new certificate manually.  Here's how to do that.