Step-by-step instructions on how to set up your GreenNet email account in MS Outlook 2007, 2010, or 2013. These instructions also may work for Outlook 2016, but from summer of 2018 onwards you may also want to try here for 'wizard' instructions for Outlook 2019, Outlook 2016 and Outlook for Office 365.


How do I set up Outlook 2007 or later to check and send email?


Setting up Outlook is easy if you have the right information. You will need to look through the details we sent you for your username and password, but the rest of the information is provided below. Once you have it, you are ready to set up Outlook.

  • Incoming mail server:
  • Outgoing mail server:
  • Your GreenNet username:
  • Your domain email address: @
  1. Start Microsoft Outlook.

  2. Outlook 2007 only: From the Tools menu select E-mail Accounts.
    Outlook 2010 & 2013: Click on the File tab, and then Account Settings
    Outlook 2016, 2019, and Outlook for Office 365: Click on File, then info section, then the 'Account Settings' drop-down menu and choose 'Manage Profile'

  3. On the E-mail tab, click “New...”

  4. If you are asked to “Choose e-mail service”, select “Microsoft Exchange, POP3, IMAP or HTTP” and click "Next"

  5. Tick “Manually configure server settings or additional server types” and click Next

  6. Select “Internet e-mail” and click "Next"

  7. Enter the following details:
    Your name: name as you want it to appear in the "From" line of emails you send
    E-mail address: Your domain email address
    Account type: POP3 (or IMAP if required)
    Incoming mail server:
    Outgoing mail server:
    User name: The username that we have sent to you (if you use a email address, this will usually be the part of your email address before the @ sign.)
    Password: The password for your email account that we have sent to you

  8. Click the “More Settings…” button, then the “Outgoing server” tab, then ensure “My outgoing server (SMTP) requires authentication” is ticked, and “Use same settings as my incoming server” is selected.

  9. Click the "Advanced" tab.  For security, change the "Use the following type of encrypted connection" drop-down box to "TLS" for both the incoming and outgoing server.  In the "Outgoing server (SMTP)" box change the port number from "25" to "587", which prevents problems sending mail through some types of connection.

  10. Click OK

  11. Click the Test Account Settings button to see if your account is set up correctly.

  12. If everything works, click on the Next button.

  13. Click the Finish button.