These instructions are for when you want to check your GreenNet account on an Android-based smartphone or device such as a Samsung* Galaxy, Sony Xperia, HTC One, Fairphone FP1U, Google Nexus, Motorola phone, Asus Eee or LG Pad.  This applies to the standard built-in email client, rather than any additional app you might have installed like K9mail.

You will probably want to use an IMAP connection rather than a POP connection, so these instructions concentrate on that.  IMAP gives access to email that has come in to your inbox in a similar way to GreenNet webmail but using the application that comes with your phone or device.  If you want to try POP instead, there are a few minor differences that are mentioned at the end.

  1. From the main window or from the Applications drawer, start the Email app.
  2. If this is the first account you have set up in the app, it should go straight to adding an account.  If you already have one or more other email accounts set up, add a new one by pressing Menu and then tapping Accounts.  Press Menu again and then Add account – you may need to specify the account as "Email" or "Other (POP3/IMAP)".
  3. Enter your email address in full ( or at another domain), and the password that we have given you, remembering that capitals and lower case are different.  Use "Show password" if you aren't sure you're typing it correctly.  Then tap Manual setup.
  4. It should then ask for "Incoming server settings".  Under "User name" enter your GreenNet user name that we have given you, this will usually be all lower-case without any punctuation. You may then need to scroll down.  Change "IMAP server" to "". For "Port", use "143".  For "Security type", use "STARTTLS" if that is listed as an option, or otherwise just "TLS" (technically, we want STARTTLS, but the Android app confuses these options; for maximum security you do not want any option saying "accept all certificates".)  Leave "IMAP path prefix" blank.
  5. Tap "Next".  It should check the settings above and tell you if there is a problem.  If it spends more than ten seconds connecting, check the internet connection on the phone, and also that you have entered the correct server name in the box ('' on its own won't work).
  6. It should then ask for "Outgoing server settings".  For "SMTP server" put "".  For security type, again choose "STARTTLS" or "TLS".  For port, specify 587. Tick "Login required" or if it instead has "Require sign-in", tick that and enter your username and password again.
  7. Tap "Next".
  8. It then gives you some "Account options". Alter these if needed, but the defaults, including "notify me when email arrives" are usually fine.  Tap "Next".
  9. The account name is optional; you may want to use the email address.  For "Your name" enter your name as you would like it to appear when people see your email.
  10. Tap "Done".

If you want POP3 instead of IMAP:

POP3 set-up is very similar except for the "Incoming server settings".  It should ask for "POP3 server" where you can put "" to avoid confusion.  Security again ideally should be "STARTTLS" (or "TLS"), and the port in this case should be 110.