On 11 July, GreenNet staff will be taking part in some strategic planning sessions, in order to review our working practices and improve the products and services that we offer our users. As a result, there will be reduced technical support available. If your query is urgent, please leave a message on 020 7065 0942 and we will respond as soon as possible. For all other enquiries, please write to firstname.lastname@example.org. Thanks for your understanding, we only do this once or twice a year!